📋 Frequently Asked Questions
tebaj FAQ Centre
Deposits, withdrawals, security, and support — all your questions answered in one place, in plain English.
It is natural to have questions when you come to play on tebaj. On this page we have arranged the most frequently asked questions into four sections — contact and support, security and privacy, limits and control, and withdrawal-related. Every answer is written on the basis of straightforward and reliable information. If you do not find the answer to your question, contact us directly — we are always here.
Contact & Support
tebaj has two support channels — 24/7 live chat and email ([email protected]). Live chat is the fastest — just log in to the site and click the chat button at the bottom to speak directly with a support agent. For complex issues, send a detailed message by email.
To resolve your issue quickly, have your registered email or user ID, a brief description of the problem, and where applicable, the date and amount of the transaction ready before you get in touch. If you have screenshots, attach them to your email — it helps the support team understand the issue and speeds up the resolution.
Yes, absolutely. tebaj's support team is active seven days a week, twenty-four hours a day. Night, early morning, or holidays — you can reach us via live chat or email at any time. There are no breaks, based on Bangladesh Standard Time (BST, UTC+6).
tebaj's support team provides service in both Bengali and English. The option to speak and write in Bengali has been kept in mind for Bangladeshi players. You can ask for help in whichever language you are comfortable with.
Every email sent to [email protected] is reviewed by our support team as quickly as possible, and a reply is sent along with a reference number. If the matter is complex, it is escalated to the relevant team. After sending your email, check your inbox and spam folder.
Security & Privacy
Always check that the address bar shows tebaj.bar and that there is a green lock icon (HTTPS) before the URL. Fake sites often use names like "tebaj24", "tebajbd", or "tebaj365". If you have any doubt, type tebaj.bar directly into your browser — do not click links from search results.
No tebaj staff member will ever ask for your OTP, bKash/Nagad PIN, or account password. If anyone asks for this information — via live chat, email, or phone — it is definitely a scam. End the communication immediately and report it to [email protected].
Choose a password of at least 8-12 characters that mixes uppercase and lowercase letters, numbers, and special characters (@ # $ %). Avoid easy passwords like your date of birth, name, or "123456". Do not reuse a password from another site here — a unique password for each site is safer.
Yes. tebaj uses SSL encryption technology, which means your name, address, and financial information does not reach third parties. According to our privacy policy, personal information is used only to provide the platform's services — it is not sold or rented.
Public Wi-Fi networks generally have lower security. Avoid logging in using free Wi-Fi at cafes, bus stations, or airports. Use your personal mobile data or a trusted home network, and always remember to log out after you are done.
Limits & Control
Some warning signs: repeatedly placing bets to chase losses, using money meant for food or bills to gamble, hiding your gambling from family or friends, feeling restless when unable to play. If these signs appear, take a step back on your own and seek help if needed.
You are not alone. Talk to a trusted counsellor, family member, or friend. You can also use online resources from Gamblers Anonymous and various international responsible gambling support organisations. You will find more information on tebaj's responsible gaming page.
Yes. For a cooling-off period (temporary break) or self-exclusion (long-term break), contact our support team directly — write to us via live chat or [email protected]. We will deactivate your account for a set period or permanently. We respect this decision.
tebaj is for players aged 21 and above only. Minors are strictly prohibited from opening an account or playing. Providing the required information at registration for age verification is mandatory. If an underage account is identified, it will be closed immediately.
You can ask our support team to set your daily or weekly deposit limit. This is an effective tool for responsible gambling. Lowering a limit takes effect immediately; increasing a limit may be subject to a waiting period (cooling period).
Withdrawal Related Questions
The standard processing time for withdrawals on tebaj is 10 to 45 minutes. After submitting your request, the money reaches your bKash, Nagad, Rocket, Upay, or bank account within this time. Occasionally, if verification is required, it may take a little longer.
No, there is no difference in timing. tebaj's payment system is active seven days a week, twenty-four hours a day. Whether it is Friday night or Eid holidays — the withdrawal time remains the same, which is 10 to 45 minutes.
The minimum withdrawal amount on tebaj is ৳800. Withdrawal requests below this amount are not processed. So only submit a withdrawal request when your balance is at least ৳800. The minimum deposit amount is ৳500, which applies to all payment methods.
"Pending" means your request is in our system and being processed. It is usually completed within 45 minutes. If it is still pending after that, contact us via live chat or at [email protected], mentioning your user ID and the time of your request.
tebaj currently supports withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). It is convenient to match your withdrawal method with the one you used when depositing.
To withdraw bonus funds, you must meet the wagering requirement. For example, if you deposit ৳1,000 you receive a ৳2,000 bonus, and the wagering is calculated on the bonus amount only: ৳2,000 × 25 = you must place a total of ৳50,000 in bets before the bonus winnings become withdrawable. Your deposited amount can be withdrawn at any time after the wagering requirement is met.
Have more questions? We are here.
For any issue you have, tebaj's support team is always ready — in both Bengali and English.
Live Chat
Available 24/7 — log in to the site and start chatting
Email Support
[email protected]