tebaj's Privacy Policy

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1. Introduction & Scope

tebaj is a trusted online entertainment platform in Bangladesh. This Privacy Policy explains in detail how we process the personal information we collect through our website, application, and all related services.

This policy applies to all tebaj users — from registered members to general visitors. By using our services, you confirm that you have read and agreed to the terms of this Privacy Policy.

This policy applies only to tebaj's own platform services. Third-party websites or services that may be linked from our site have their own privacy policies, and tebaj is not responsible for those.

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2. What Information We Collect

tebaj collects only the information needed to operate our services properly and provide you with the best experience. Below is a description of the types of information we typically collect:

2.1 Information You Provide Directly

When you create an account or contact us, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment information (such as your bKash, Nagad, Rocket, or Upay number)
• Residential address

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device identification details
• Browser type and operating system
• Time of site visit, duration of stay, and pages visited
• Data collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2.3 Transaction Information

A record of every deposit and withdrawal transaction on our platform is stored. This includes the transaction amount, date, payment method, and transaction status.

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3. Purpose of Using Your Information

tebaj uses your information for the following specific and lawful purposes:

1. Account Management: To create, verify, and maintain your account; and to ensure login security.
2. Service Delivery: To run our gaming, sports betting, and other entertainment services smoothly.
3. Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
4. Age & Identity Verification: To ensure services are provided only to those aged 21 or above.
5. Customer Support: To resolve your complaints and questions via 24/7 live chat and email.
6. Fraud Prevention: To identify unusual transactions and ensure platform security.
7. Responsible Gaming: To detect excessive playing patterns and provide necessary support.
8. Meeting Legal Obligations: To maintain required records in accordance with applicable laws and regulations.
9. Platform Improvement: To analyze user experience and improve service quality.

tebaj does not sell your personal information to any third party for marketing or advertising purposes without your consent.

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4. Sharing Information with Third Parties

tebaj shares your personal information with third parties only in limited and specific circumstances. Those circumstances are described below:

4.1 Payment Processors

Information necessary to complete financial transactions is shared with our approved payment gateway partners. These organizations use the information solely for processing transactions and have their own strict security policies.

4.2 Technology & Software Providers

We use the services of various technology partners for game operations, analytics, and platform infrastructure. These providers process data according to our instructions and do not have the right to use it independently.

4.3 Legal Requirements

We may be required to disclose information due to a court order, a lawful request from a government authority, or a legal obligation. In such cases, only the minimum necessary information will be provided.

4.4 Fraud & Abuse Prevention

If serious fraud is detected or the platform's security is threatened, information may be shared with the relevant authorities.

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5. Cookies & Tracking Technologies

The tebaj platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security. The site will not function properly without them.
• Functional Cookies: To remember your language preference, login details, and personalized settings.
• Analytics Cookies: To analyze the number of site users and their behavior in order to improve the service.
• Security Cookies: To detect and prevent fraud.

5.2 Cookie Controls

You can limit or decline cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

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6. Data Security Measures

tebaj places the highest importance on the security of your information. We have implemented industry-standard technical and administrative measures:

• SSL Encryption: All data transmitted on our site is protected by 256-bit SSL encryption.
• Encrypted Data Storage: Sensitive information is stored in encrypted form on secure servers.
• Access Controls: Only authorized staff can access your personal information, and every access is logged.
• Regular Security Assessments: Our systems are regularly reviewed for security to identify potential vulnerabilities.
• Two-Factor Authentication: An additional verification process for sensitive account activities.
• Staff Training: All our staff are trained in data protection and have signed confidentiality agreements.

However, no method of transmitting information over the internet is completely secure. We strive to ensure maximum protection, but we cannot guarantee that any system is entirely free of vulnerabilities. If you notice any suspicious activity, please notify our support team immediately.

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7. Data Retention Period

tebaj retains your personal information only for as long as necessary. Retention periods are determined based on the following:

• Account-related information is retained for as long as your account remains active.
• Financial transaction records may be retained for an extended period in accordance with legal requirements.
• Even after an account is closed, limited information may be kept for fraud prevention and legal purposes.
• Analytical data is generally anonymized and retained for the long term.

If you wish to close your account, please contact our support team. After account closure, all information except the minimum required for legal obligations will be deleted.

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8. Your Data Rights

Every account holder at tebaj has the following rights over their own information:

8.1 Right to Access

You can request a copy of the information we hold about you at any time. Upon receiving your request, we will provide it to you within a reasonable time.

8.2 Right to Correction

If any of your stored information is incorrect, you may have it corrected. Submit a correction request through your account settings or via customer support.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

You may ask us to limit how your information is used for specific purposes. For example, you can opt out of marketing communications.

8.5 Right to Data Portability

You may request the information you have provided to us in a structured, commonly usable format.

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9. Protection of Minors

tebaj's services are for those aged 21 or above only. We do not knowingly collect any information from minors.

We follow an age verification process at account creation. If we suspect that a minor is using our services, we will immediately suspend that account and delete any collected information.

If a parent or guardian believes their minor child is using or has used our platform, please contact us immediately at [email protected].

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10. Changes to the Privacy Policy

tebaj may update this Privacy Policy from time to time. You will be informed of changes in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notice will be sent to your registered email or posted on the platform.
• The effective date of the updated policy will be clearly stated.

Continued use of our services after any changes will be taken as your agreement to the updated policy. If you object to any change in the policy, you have the right to close your account.

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11. Contact Us

If you have any questions, comments, or requests to exercise your data rights regarding this Privacy Policy, please contact us: